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Our client is a world leader in Information Technology. They have operations in multiple locations within India and across world locations. They need candidates who have extensive experience in Microsoft products for their Global Service Center at Bangalore, India.
Selected candidates would work in a world class center equipped with State of the Art work environment. The job would provide challenges and excellent opportunities for understanding the technologies and dealing with technical peers in resolution of issues and in developing solutions to meet the customer needs.

Microsoft Windows Server Support Professional

JOB SUMMARY
The Support Professional is responsible for providing quality support for Microsoft Windows Server with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.

MAIN RESPONSIBILITIES
Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft software products. Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborates with Tech Leads and escalation resources when appropriate. Report software bugs and customer suggestions.
Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code.
Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Consistently shares best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver "in depth" technical training to other engineers.
Write complex technical articles and sample programs for knowledge base.
Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
KNOWLEDGE AND SKILLS
Good Communication Skills - Spoken and written English (including technical writing)
Excellent demonstrated customer service skills
Effective learning skills
Works well in a team environment
Strong problem-solving skills
Background in Technical Training         

Experience
Five or more years experience in systems development, network operations, software support or I.T. consulting.
Three or more years industry experience with Microsoft products
Strong knowledge of Microsoft® Windows 2000 Server and Windows 2000 Professional
Four or more years industry experience with Microsoft Server products (preferred)
Strong knowledge of UNIX or other operating systems (preferred).

Education
B.S. degree in C.S. or E.E. or equivalent
MCSE - Windows 2000
Graduate degree in C.S. or E.E. or equivalent (preferred)
MCSE + I/ MCSD / MCDBA (preferred)
Additional Technology Certifications preferred - Cisco, Novell, Unix, Security, etc. (preferred)  email resume for this position:kbs@kbsconsultants.com
 

Support Professional Profile Exchange Server        email resume for this position:kbs@kbsconsultants.com
JOB SUMMARY
The Support Professional is responsible for providing quality support for Microsoft Exchange Server with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.
MAIN RESPONSIBILITIES
Provide accurate and timely technical support to Microsoft customers through source code analysis and advanced troubleshooting skills.
Collaborate with product team to provide customers with quicker issue resolution and gain higher customer satisfaction.
Provide 24*7 supports on mission critical problem for enterprise customer.
Uphold consistent processes and case handling standards according to standard; maintain clear, accurate documentation for every supported incident.
Learn new technologies and deliver training internally and externally
KNOWLEDGE AND SKILLS
Bachelor Degree with at least 3+ year of or coding experience
Solid knowledge of Microsoft Exchange 2000 Server and experience of application development based on Microsoft Exchange 2000 Server and/or Visual C++ is preferred.
Solid experience in Exchange server 5.5 and Exchange 2000 in the site.
Experience in deployment, administration, troubleshooting and maintenance of exchange messaging system for large and complex sites.
Must demonstrate excellent English-language skill, good written and verbal communication skill, and ability to learn new technology at a rapid pace, and solid coding and problem solving skill.
Ability to work under pressure is required; experience in handling critical situations is preferable.
email resume for this position:kbs@kbsconsultants.com