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Support Professional Profile Exchange Server        email resume for this position:kbs@kbsconsultants.com
JOB SUMMARY
The Support Professional is responsible for providing quality support for Microsoft Exchange Server with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.
MAIN RESPONSIBILITIES
Provide accurate and timely technical support to Microsoft customers through source code analysis and advanced troubleshooting skills.
Collaborate with product team to provide customers with quicker issue resolution and gain higher customer satisfaction.
Provide 24*7 supports on mission critical problem for enterprise customer.
Uphold consistent processes and case handling standards according to standard; maintain clear, accurate documentation for every supported incident.
Learn new technologies and deliver training internally and externally
KNOWLEDGE AND SKILLS
Bachelor Degree with at least 3+ year of or coding experience
Solid knowledge of Microsoft Exchange 2000 Server and experience of application development based on Microsoft Exchange 2000 Server and/or Visual C++ is preferred.
Solid experience in Exchange server 5.5 and Exchange 2000 in the site.
Experience in deployment, administration, troubleshooting and maintenance of exchange messaging system for large and complex sites.
Must demonstrate excellent English-language skill, good written and verbal communication skill, and ability to learn new technology at a rapid pace, and solid coding and problem solving skill.
Ability to work under pressure is required; experience in handling critical situations is preferable.
email resume for this position:kbs@kbsconsultants.com