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Project Executive - Chennai
Our Client, Private Limited company involved in Finance, Accounting and Management reporting outsourcing service provider founded by dedicated team of first generation entrepreneurs. They offers global business process outsourcing services through an onsite/offsite model by creating an extension of the client's enterprise that delivers low cost, high quality services in a cycle of continuous improvement, designed to create long-term strategic partnerships with customers. They have the following requirement in Chennai.
Qualificatiom:-B.Com
Exp:-0-2
Package:-Best in the industry
Desg:-Project Executive
Job profile :-
- B.Com graduate with 0-2years of experience
- Excellent in Spoken & Written English
- Excellent Process Documentation skills
- Good Working knowledge of MS-Office & Presentation tools
- Excellent knowledge of Excel & Tally
Job description:-
- General Accounting and finance Activities.
- Direct and Indirect Taxes.
- Various Audit (Internal, Statutary)
- Accounts Receivables, Accounts Payables.
Candidates have to come Bangalore for the training of 7days, and appointed in Chennai only. All their loarding and boarding for the training period expenses given by company only.Travelling expenses also given by company.
Please send us your updated resume to Mahalakshmi@kbsconsultants.com with expected and current CTC, required time to join.
Team Leader (Data Integration)
Our client is a Business Process Consulting and Outsourcing firm that specializes in increasing revenues and/or lowering expenses for small and medium sized businesses.
- Objective is to streamline work flow, elevate efficiency and maximize productivity in non-core departments.
- Our recommendations include consolidating, eliminating, re-engineering or outsourcing business processes.
They are in need of Accounts persons in CHENNAI as described below:
Job Description:
Designation: Team Leader (Data Integration)
Shift: 2pm to 10.30pm
Package: It’s based on last drawn salary
Process: Non–Voice
- Candidates should be very good in communication
- Candidates should be excellent in MS-OFFICE
- Qualified typewriter
- 2-4 years experienced in the related field
- Candidate should be working currently as TL
Please send us your updated resume to Mahalakshmi@kbsconsultants.com with expected and current CTC, required time to join.
Our client are largest registrar and transfer agent with the client base of nearly 500 blue chip corparates managing over 2crore accounts.
They have the following requirement in CHENNAI.
Developer - Abudhabi
Location : Abudhabi
- A decent understanding of XML.
- The ability to navigate through Linux/Unix and perform basic sys admin.
- An understanding of how relational databases work, how to query them, how to make efficient simple querries, how to understand what the database holds, and how to size up the contained data.
- A good chunk of the work will probably be data integration. On the source side, this is usually a database or a webservice.
- This means that the source databases might be any type of RDBMS – Oracle, MSSQL, MYSQL, etc.
- Good Java skills.
- Experience as a Java programmer and ability with general Java concepts, good programming practices.
- A good familiarity with the Eclipse IDE or the ability to become very familiar with Eclipse.
- Decent analytic ability.
- The ability to understand analyst workflows.
- The ability to model data in such a way that it enhances the ability of the analysts.
Mail Us your Profile to priya@kbsconsultants.com for this position.
Executive / Management Trainee
Qualification :Any degree for candidates with marketing experience / MBA - marketing for fresher.
Experience :Fresher / Minimum 1 year experience in sales.
Job Responsibilities:
- Client Acquisition - (Marketing on line trading account / Equity / Demat).
- Client Relationship Management.
Desired profile:
Preferred Industry :Any Banking / Insurance / Financial services product.
Other Industry :FMCG / Any service Industry / Telecom / Travel and tourism will also be considered.
Function : Sales / Marketing
Age : Below 30
- Candidates with any industrial background involved in corporate sales will also be preferred
Mail Us your Profile to mahalakshmi@kbsconsultants.com for this position.
Technical Writer - Abu Dhabi, UAE
Position : Technical Writer
Experience :Min. 3 years
Location : Abu Dhabi, UAE
Required Skill set :
Looking for an well experienced candidate in technical documentation.
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Project Manager - Abu Dhabi, UAE
Position : Project Manager
Experience :8 years
Qualification : MBA
Location : Abu Dhabi, UAE
Required Skill set :
Looking for a high profile candidate, he can manage a large scale IT infrastructure project.
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Quality Assurance Manager - Abu Dhabi, UAE
Position : Quality Assurance Manager
Experience :5 years
Location : Abu Dhabi, UAE
Required Skill set : industry standard (IT infrastructure implementation)
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Logistics Manager - Abu Dhabi, UAE
Position : Logistics Manager
Experience :5 years
Location :Abu Dhabi, UAE
Required Skill set :industry standard (Gulf experience Preferred)
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Network Security Engineer - Abu Dhabi, UAE
Position : Network Security Engineer
Experience :3 years
Qualification :CISCO Certification preferred(CCIE/CCNA/CCNP).
Location : Abu Dhabi, UAE
Required Skill set :industry standard (CISCO, Fortinet)
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Storage Administrator - Abu Dhabi, UAE
Position :
Storage Administrator
Experience :3 years.
Qualification :Certification preferred.
Location : Abu Dhabi, UAE
Required Skill set : industry standard (EMC, DDN)
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
System Administrator - Abu Dhabi, UAE
Position :System Administrator
Experience :3 years.
Qualification :
Microsoft Certification preferred.
Location :Abu Dhabi, UAE.
Required Skill set :
- General understanding of Microsoft Windows Server OS and supporting systems including SMTP, Sites and directory object management.
- Knowledge of basic networking protocols such as TCP/IP, Kerberos and SNMP.
- Understanding of Server hardware and peripherals.
- Knowledge of Microsoft Windows based Operating Systems, networking best practices and troubleshooting techniques/
- Experience with Dell hardware and Dell Blade Servers.
- HP and/or Dell certification a plus.
- Hands on experience with a helpdesk ticket system. Remedy is preferred.
- Team oriented with a desire to succeed in a fast paced environment.
- Excellent customer service.
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
A global leader in steel manufacturing industry specialized in design, fabrication and supply of structural steel, power transmission and telecommunication towers; storage tanks, pressure vessels and similar products for Oil and Gas and Petrochemical industries need competent personnel for the following positions for its operations headquarted in Jeddah, Saudi Arabia.Common for all positions these skills (presentation skill, computer proficiency, sound product knowledge, excellent communication skill in English and interpersonal and human relation skill) are required.
Estimation Engineer - Jeddah, Saudi Arabia
Qualification:
Bachelor degree in Mechanical engineering or equivalent education qualification.
Experience:
- 5 years experience in estimation within an EPC company.
Skills Required:
- Fully conversant with international codes and specifications for materials (such as API 650; API 2000; ASME; AISC; ASTM)
- Extensive exposure to engineering design, procurement and contracting in steel industry.
- Capable of analyzing project scope of work, client requirements, BOQ, project milestones and specifications from the supplied bid documents.
- capable of preparing detailed cost sheets (capable of integrating engineering, procurement, construction and delivery tasks into detailed costing).
- Excellent statistical and numerical skill; conversant with tendering process.
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Sales Engineer - Jeddah, Saudi Arabia
Qualification:
Bachelor degree preferably in Mechanical engineering.
Experience:
- 3 to 5 years experience in the occupation in similar industrial environment.
Skills Required:
- Basic estimation skill; negotiation skill.
- Capable of preparing sales / analytical reports.
- Capable of handling customer/client's enquiries efficiently.
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Business Development Manager - Jeddah, Saudi Arabia
Qualification:
Univ. degree in Business Administration, preferably MBA.
Experience:
- 7 to 10 yrs experience in the occupation in similar industrial environment.
Skills Required:
- Marketing and intelligence skill.
- Statistical and market analytical skill.
- Client relationship management and service orientation.
- Capable of managing large client base.
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Branch Manager (for Eastern Province) - Jeddah, Saudi Arabia
Qualification:
Bachelor degree preferably in Mechanical engineering.
Experience:
- 7 to 10 years experience in the occupation (sales/marketing managerial) in similar industrial environment.
Skills Required:
Excellent marketing skill; client relationship management.
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Engineering Manager - Structural Steel - Jeddah, Saudi Arabia
Qualification:
Bachelor degree in Civil/Structural eng.
Experience:
- 10 yrs experience.
- 5 to 7 yrs in steel structural design in a fabrication environment
Skills Required:
- Thorough knowledge in: steel structural designs; related codes, standards and references.
- Relevant Training / Certifications in the latest engineering techniques.
- Arithmetic and numeric skill
- sound knowledge of X-steel software and its engineering applications.
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Procurement Manager - Jeddah, Saudi Arabia
Qualification:
Bachelor degree in Mechanical eng.
Experience:
- 10 yrs experience in the occupation in similar industrial environment.
- Conversant with international trade and business processes
Skills Required:
- Knowledge of material codes and specifications.
- Excellent negotiation skill (proven in dealing with multinational sales and marketing professionals)
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Our clients are in need of the following personnel for one of their new project in Sohar – Metals and Minerals project.
They are looking for the following position in Sohar, Oman.
Quality Engineer - Sohar, Oman
Required Experience:
- Design / Feed PMC Project experience.
- 10+ years experience in Oil and gas.
Mail Us your Profile to radha@kbsconsultants.com for this position.Top
Project Electrical Engineer - Sohar, Oman
Required Experience:
- 15 + years of experience in Metals and Minerals.
Mail Us your Profile to radha@kbsconsultants.com for this position.Top
Sr. Structural Engineer - Sohar, Oman
Required Experience:
- 15 + years of experience in Metals and Minerals.
Mail Us your Profile to radha@kbsconsultants.com for this position.Top
Civil / Structural Designer - Sohar, Oman
Required Experience:
- 5 - 8 years of experience in Metals and Minerals.
- The designer should have Microstation experience.
Mail Us your Profile to radha@kbsconsultants.com for this position.Top
Mechanical Designer - Sohar, Oman
Required Experience:
- 5 - 8 years of experience in Metals and Minerals.
- The designer should have Microstation experience.
Mail Us your Profile to radha@kbsconsultants.com for this position.Top
Sales Engineer- Jeddah, Saudi Arabia
Required Qualification:
Bachelor degree in Mechanical Engineering....
Required Experience:
5 to 7 years experience (in galvanized products – poles and towers).
Preferred Experience:
Candidates should have experience in Plant construction / Tanks / Vessels / Piping / Stacks and Chimney’s
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Design Engineer - Jeddah, Saudi Arabia
Required Qualification:
BS degree in Mechanical Engineering.
Required Experience:
3 to 5 years experience (as design engineer for poles and towers).
Preferred Experience:
Candidates should have experience in Plant construction / Tanks / Vessels / Piping / Stacks and Chimney’s
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Planning Manager - Jeddah, Saudi Arabia
Required Qualification:
Bachelor degree or diploma in Mechanical Engineering.....
Required Experience:
10 years experience.
Preferred Experience:
Candidates should have experience in Plant construction / Tanks / Vessels / Piping / Stacks and Chimney’s
fully conversant with structural steel codes and standards.
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Quality Engineer - Jeddah, Saudi Arabia
Required Qualification:
Bachelor degree in Mechanical Engineering...
Required Experience:
5 years experience in the occupation.
Preferred Experience:
Candidates should have experience in Plant construction / Tanks / Vessels / Piping / Stacks and Chimney’s
Conversant with international codes, standards and their interpretations.
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Estimation Engineer - Jeddah, Saudi Arabia
Required Qualification:
Bachelor degree in Mechanical Engineering...
Required Experience
5 to 7 years experience in the occupation.
Preferred Experience:
Candidates should have experience in Plant construction / Tanks / Vessels / Piping / Stacks and Chimney’s
Conversant with ASME, ANSI, UBC and API codes for the design of pressures vessels and storage tanks.
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Project Manager-Jeddah, Saudi Arabia
Required Qualification:
Bachelor degree in Mechanical Engineering with 5 years experience...
Preferred Experience:
Candidates should have experience in Plant construction / Tanks / Vessels / Piping / Stacks and Chimney’s
Candidate should have undergone professional training in Project Management.
Mail Us your Profile to kbs@kbsconsultants.com for this position.Top
Maintenance Engineer
Our client are a leading project engineering company engaged in the Design, Supply on Turnkey basis, custom designed process plants and equipments. The company synonymous with excellence and professionalism for 22 years has over 600 installations worldwide from concept to commissioning from raw material handling to waste treatment, from single process units to complete integrated turnkey plants.
Post: - Maintenance Engineer
Location: - Pune
They are looking in the candidate:
- Qualification – Diploma in Mechanical Engineering from a good institute.
- Knowledge – of mechanical engineering, prior experience in projects & erection / commissioning activities would be an added advantage.
- Age Group – 24 ~ 27. Relaxation permissible for deserving candidates.
- Languages – Tamil. English & Hindi.
- Aptitude – Willingness to learn & Adapt, Work as a team, behave co-ordially, should have excellent interpersonal skills & put in long hours of hard work.
- Salary – not a bar for the right candidate.
- Probation – Initial 1 year will be on probation.
- Candidates would have to be prepared to spend 2 ~ 3 months at a stretch at each of the erection sites.
Mail Us your Profile to Mahalakshmi@kbsconsultants.com for this position.
J2ee developer - Chennai
Our client are looking for a J2ee developer with 4-7 years experience.
Location :Chennai
- Knowledge of JSP/Servlets a must.
- Experience with Webservices, XML, AJAX highly desirable.
- Knowledge of MVC frameworks a must - STRUTS, SPRING(highly desired).
- Strong OO concepts, Large project experience preferred.
- Good communication skills required.
- Good schooling preferably city bred person.
Mail Us your Profile to radha@kbsconsultants.com for this position.
PHP Developer with Drupal - Chennai
Our client are looking for a 3-5 years in PHP; Startup experience preferred.
Location :Chennai
- Drupal experience highly preferred.
- Knowledge of MVC framework like CakePHP, CodeIgnitor, Zend, Symfony needed.
- Strong OO concepts.
- Good communication skills required.
- Candidates from good schools and colleges. Engineers preferred.
Mail Us your Profile to radha@kbsconsultants.com for this position.
Flex Developer - Chennai
Our client are looking for a 3-4 years in Flex development
Location :Chennai
- Strong j2ee/PHP experience.
- OO concepts preferred.
Mail Us your Profile to radha@kbsconsultants.com for this position.
Senior Buyer / Senior Expeditor – Oman
Our clients are a leading provider of professional services to the energy, resources and complex processes industries. They have immediate openings for the following skills at Oman.
1.Senior Buyer :
Minimum of 12 years experience in Oil & Gas industry.
2.Senior Expeditor :
Minimum of 12 years experience in Oil & Gas industry.
Would you be interested?
Please send us your updated resume to radha@kbsconsultants.com
along with the following form duly filled in:
Particulars:
Candidate-name
Basic degree (Bachelors or Diploma in Engg)
Masters or PhD
Total min. (post-degree) exp in yrs
Total exp in the (proposed) field (in yrs)
Total exp in oil and gas sector (in yrs)
Current Salary
Expected Salary
Joining time required:
Logistics Coordinator - FMCG - Abu Dhabi
Our clients are a bluechip company with varied interests in the distribution of Fast Moving Consumer Goods like beverages, consumables,
oil & gas products, shipping and travel. They have immediate openings for the following skills at Abu Dhabi.
Department / Stream: Consumer Division
Reporting to: Finance Manager - Consumer Manager
Location: Abu Dhabi
Minimum Person Profile: - Graduate Specialized Inventory / Warehouse qualifications preferred
- 2 years experience in inventory management
- 3 months on-the-job training
Key Activity Summary:
- Procurement – For FMCG products relating to incoming stocks from various suppliers, Inventory control, Control of Lead.
- Times and frequency of replenishment, Documentation & Reordering Forecasting and Budgeting.
- Preparation of Grn’s Cost sheets, Reorder points, Safety stock levels and Management of slow moving and obsolete stocks.
- Monthly Principal Reporting. Liaison with Food Control Authority for clearance of food items.
- Acting as a leave cover for Finance Manager during his annual vacation
Mail Us your Profile to radha@kbsconsultants.com for this position.Top
Technician - Sharjah
Our client, a Chennai based automation company have the following requirement for their Sharjah office.
Technician - Sharjah
Degree : Diploma in EEE.
Experience required :Fresh or below 1year experience for panel wiring.
Location : Sharjah
Mail Us your Profile to priya@kbsconsultants.com for this position.
Design Engineer - Chennai
Our client, a Chennai based automation company has following requirement for post of Design Engineer
Design Engineer - Chennai
Degree : Diploma in EEE.
Experience required : 1 or 2 years experience in PLC / MCC panel electrical design with autocad.
Additional requirements :Knowledge or experience in e-Plan
Mail Us your Profile to priya@kbsconsultants.com for this position.
Sales Persons - Telecom Engineer - Dubai
Our clients cater to the needs of the Civil, Electro-Mechanical and Telecommunication markets by offering complete turnkey solutions in the UAE and Gulf regions. They have immediate openings for the following skills at Dubai.
Field Sales persons : to market and sell Industrial Fastners. Experience in Relevant field is must
Location: Dubai
Salary:
To be agreed and will be confirmed upon their exp and our evaluation of the candidate
All as per the UAE Labour laws
Mail Us your Profile to radha@kbsconsultants.com for this position.
Sales Engineers - Telecom Engineer – Dubai
Our clients cater to the needs of the Civil, Electro-Mechanical and Telecommunication markets by offering complete turnkey solutions in the UAE and Gulf regions. They have immediate openings for the following skills at Dubai.
Field Sales Engineers : to market and sell Telecom towers. Experience in Relevant field is must
Location: Dubai
Salary:
To be agreed and will be confirmed upon their exp and our evaluation of the candidate
All as per the UAE Labour laws.
Mail Us your Profile to radha@kbsconsultants.com for this position.
Microsoft Exchange Server
Support
JOB SUMMARY The Support Professional is responsible for providing quality
support for Microsoft Exchange Server with a high degree of customer
satisfaction; provide responsive and reliable technical solutions and
information to Microsoft customers.
MAIN RESPONSIBILITIES Provide accurate and timely technical support to
customers through source code analysis and advanced troubleshooting skills.
Collaborate with product team to provide customers with quicker issue resolution
and gain higher customer satisfaction. Provide 24*7 supports on mission critical
problem for enterprise customer. Uphold consistent processes and case handling
standards according to standard; maintain clear, accurate documentation for
every supported incident. Learn new technologies and deliver training internally
and externally
KNOWLEDGE AND SKILLS Bachelor Degree with at least 3+ year of or coding
experience Solid knowledge of Microsoft Exchange 2000 Server and experience of
application development based on Microsoft Exchange 2000 Server and/or Visual
C++ is preferred. Solid experience in Exchange server 5.5 and Exchange 2000 in
the site. Experience in deployment, administration, troubleshooting and
maintenance of exchange messaging system for large and complex sites. Must
demonstrate excellent English-language skill, good written and verbal
communication skill, and ability to learn new technology at a rapid pace, and
solid coding and problem solving skill. Ability to work under pressure is
required; experience in handling critical situations is preferable.
email resume for this position:kbs@kbsconsultants.com
Microsoft
Project Support Professional
Job Purpose:
It’s all about helping customers, partners and EBA realize
their full potential using Microsoft Project
Primary responsibility is in providing technical support for and Microsoft
Project and Microsoft Project Server for all Microsoft customers. The primary
focus will be ensuring that all Microsoft customers are very satisfied with the
effectiveness and efficiency of the support they receive. Utilizing knowledge of
the customer environment, you will deliver timely and high quality incident
resolution focusing on root cause analysis, prevention, and knowledge transfer.
As a Microsoft Microsoft Project support engineer, you will have the
opportunity of working with a variety of technologies including IIS, SQL, ASP,
XML, HTML, OLAP, and VBA. In addition to supporting customers with their
planning, deployments, and custom solutions, you will have the opportunity of
working extensively in supporting their project management support needs with
Microsoft Project. The position requires effectively manage cases and sub-cases
to ensure timely and high quality communication with customers and resolution of
all issues. You will develop a relationship with your technical peers for the
technologies you support and related technologies in order to ensure improved
collaboration and satisfaction in support.
Required (Minimum) Qualifications · A BA/BS in Computer Science,
Computer Engineering, Electrical Engineering, Mathematics, or Physics · One year
of previous Technical Support Experience · Strong Communication Skills (oral and
written) · MCSE/MCSD qualifications · Excellent demonstrated customer service
focus and skills · Solid communications skills · Exemplary problem
isolation/problem solving skills · Strong technical writing skills · Ability to
work in a fast paced environment · Works well in a team environment · Effective
learning skills · Strong organizational, time management, project management,
and negotiation skills. · Passion for Technology (curious, has desire to learn,
doesn’t rely on past knowledge, stays on top of latest technologies). · Ability
to work in a fast paced environment · Project Management experience with strong
preference given towards existing experience with using Microsoft Project or
other related project management software. · Familiarity with the Microsoft®
Office Suite & Microsoft® Office interoperability Preferred Qualifications
Candidates need to possess at least half of the preferred qualifications below
to be successful in the role. · Programming/support experience utilizing the
exposed object model within a Microsoft business application through Visual
Basic / Visual Basic for Applications. · A thorough understanding of networking
theory including working knowledge of troubleshooting problems in complex
networking environments. · A strong working knowledge in IT deployments of IIS,
SQL, Windows NT, Windowsexperience with current database technologies. · Project
Management/Project Management Software experience a strong plus · Demonstrated
technical competence in an IT environment with Microsoft Project IIS SQL or
other current database technology Windows NT Server Internet Explorer Intranet
and Internet Topologies PMI (Project Management Institute) certification or
equivalent.
Roles and Responsibilities: Primary responsibility is to provide
technical support to customers in installation, client and server deployments,
usage and custom solution development (coding) with Microsoft Visio and
Microsoft Project. This includes responding to service requests via the Internet
and telephone. Other responsibilities include identifying and documenting issues
with products and implementing sample code to demonstrate programming techniques
or APIs. Customer segment is broad ranging from end-users to ISV’s utilizing our
products as a part of their custom solutions and IT Professionals deploying our
products, solutions and technologies.
Skills/Knowledge: MCSE, MCSD or MCDBA certification. Experience: Refer
to Required and Preferred Qualifications Education: A BA/BS in Computer
Science, Computer Engineering, Electrical Engineering, Mathematics, or Business
Administration ; at least one year of experience in delivering technical support
via the telephone is strongly preferred. Strong written and verbal English
communications skills are essential.
email resume for this position:kbs@kbsconsultants.com
Developer Support Team Manager
Team Managers have to ensure that the team is contributing to the Overall
Satisfaction target, monitor team results, talk to customers, remove barriers
and foster the Customer Focus Culture (CFC) philosophy. Managers are expected to
hold documented 1:1 sessions and coach employees at a minimum of once per month.
They must ensure full labour reporting and issue coding and contribute to group
incident and utilization goal while maintaining average MPI. They are also
required to manage staffing, and OOF to ensure ability to handle incoming
demands while minimizing the abandonment rates. Managers must also follow
business time and labour escalation triggers to help ensure timely case
resolution.
The Team Manager will supervise and enhance the performance of a team of
Developer Support Engineers, in the areas of customer satisfaction, technical
expertise, and timeliness of support delivery. The Team Manager will monitor and
enhance the performance of the team in the areas of productivity, customer
satisfaction, employee satisfaction and employee development. He or she will
enhance the goal of quality support by providing individual coaching feedback
sessions and one-on-ones that focus on improving customer satisfaction,
communication skills, and technical ability. The Team Manager will also lead,
schedule, coordinate daily work, meetings, and projects relevant to the team and
unit.
Role and Responsibilities:
Responsibilities will include addressing issues that affect support at the team
and the unit levels. The candidate has to conduct employee performance
reviews/evaluations and hold regular career planning sessions with employees.
Has to work with Developer Support unit management and MS product/program
management to anticipate and prepare for support needs and to reduce the support
burden of products. The person has to prepare readiness plans for product
launches for use by Developer Support management and other MTS departments. The
ideal candidate will have 3-5 years of managerial or equivalent experience.
Requisites:
Excellent customer service skills. Excellent oral and written communication
skills including the ability to communicate with corporate customers and
excellent presentation skills. Proven project leadership and management
abilities. Strong organizational, planning and analytical skills required. An
understanding of the product release cycle needed. Demonstrated ability to
improve technical service necessary. Should have the ability to handle difficult
and sensitive situations. Strong written and verbal English communications
skills are mandatory.
Preferred Qualities:
An understanding of support processes and customer expectations. The ability to
lead projects and motivate others. Proven organizational and planning skills.
The work will involve travel and one should do it with a smile. Technical
experience demonstrated by knowledge of microcomputers, and a basic knowledge of
Microsoft applications, languages, BackOffice servers and/or operating systems
are preferred. Business experience, demonstrated by prior budget and expense
management experience, is welcome.
Level of Requirement:*
Senior /Advanced.
Educational qualification:
Bachelors degree or the equivalent of work experience. 3-5 years prior
management and related customer support experience needed.email
resume for this position:kbs@kbsconsultants.com
Visual Studio Support
Professional DSV
Job's Purpose:
This person will be responsible for delivering technical support for Visual
Studio and Visual Studio .NET, MSDN Library, TechNet, Platform SDK and other
related products to all US based Microsoft customers as well as cases escalated
from international support teams. Their primary focus will be ensuring that all
Microsoft customers are very satisfied with the overall support experience and
the effectiveness and efficiency of the support they are provided. They will
deliver timely and high quality incident resolution focusing on root cause
analysis, prevention, and knowledge transfer. They will effectively manage cases
and sub-cases to ensure timely and high quality communication with customers and
resolution of all issues. They will develop a relationship with their technical
peers for the technology they support and related technologies in order to
ensure improved collaboration and satisfaction in support.
Roles and Responsibilities
· Communicate with corporate customers via telephone, email, and other
electronic communications regarding problems identified using Microsoft
Development technologies.
· Analyze problems and develop solutions to meet customer needs; may involve
writing custom code.
· Follow team specific DTS guidelines for product group engagement to ensure
timely resolution of customer issues.
· Participate in case triage meetings to share knowledge with other engineers
and develop efficient customer solutions.
· Learn prerelease products in area(s) of support responsibility in order to
support them when released.
· Identify and report both software bugs and customer suggestions.
· Write technical articles and sample programs for Microsoft's knowledge base.
· Answer related Newsgroup postings for managed and unmanaged customers.
· Learn entire product or product family supported and continually improve
personal knowledge and skills.
Skills/Knowledge
Minimum:
· Excellent English communication skills both spoken and written.
· Excellent customer service skills.
· Very strong VB 6, VB.Net, C# or VC and knowledge of 1 or more scripting
language.
· Industry programming experience in building Windows or Internet applications.
· Basic knowledge of .NET Framework security.
· Knowledge and experience of the Microsoft Windows platforms, including the
registry and file system structure and troubleshooting.
· Problem solving skills.
· Ability to work through ambiguity and independently when other resources are
not available.
Preferred = DSW
· Excellent development knowledge and industry experience in Windows programming
using C or C++, Visual Basic 6.0, Visual Basic.Net, or Visual C#.Net are
required.
· Knowledge of installing and administering Exchange, or Sharepoint Portal
Server is required.
· Excellent development knowledge and industry experience in Windows programming
using C or C++, Visual Basic 6.0, Visual Basic.Net, or Visual C#.Net are
required.
· Excellent development knowledge and industry experience in web development
using VBScript/JavaScript, ASP, and ASP.Net are required
· Excellent development knowledge and industry experience in web development
using VBScript/JavaScript, ASP, and ASP.Net are required.
·
· Extensive Windows application debugging knowledge in kernel-mode and user-mode
is desired.
· Thorough understanding of Windows internals and network architectures is
desired.
· Application development support experience is desired.
· Knowledge of programming with Windows messaging system, Exchange, Outlook
using CDO, MAPI, Outlook Objects Model, XML, WEBDAV, ADO, EXOLEDB is a plus.
· Knowledge of Sharepoint development using PKMCDO, and custom web parts is a
plus.
Experience
Minimum:
· 1 - 2 years experience in customer service required; this can be in a
non-technical discipline.
· 1 - 2 years development experience in areas listed above.
Preferred:
· Experience providing real-time technical support to customers.
· Experience programming and debugging computer software.
Education
· A BA/BS degree in Computer Science, Computer Engineering, Mathematics,
Physics, Electrical Engineering, or similar discipline is preferred, though
comparable knowledge and proof of learning ability, through job experience, is
also acceptable.
email resume for this position:kbs@kbsconsultants.com
Microsoft Windows
Server Support Professional
JOB SUMMARY
The Support Professional is responsible for providing quality support for
Microsoft Windows Server with a high degree of customer satisfaction; provide
responsive and reliable technical solutions and information to Microsoft
customers.
MAIN RESPONSIBILITIES
Represent Microsoft and communicate with corporate customers via telephone,
written correspondence, or electronic service in regard to finding solutions for
technically complex problems identified in Microsoft software products. Solve
highly complex level of problems, involving broad, in-depth product knowledge or
in-depth product specialty; may include support of additional product line.
Frequently, these problems will not only be technically complex, but will be
politically charged situations requiring the highest level of customer skill.
Responsible for efficiently managing the relationship with these customers and
thoroughly documenting their cases.
Collaborate on cross-team and cross-product technical issues by working with
resources from other groups as needed to resolve customer issues. Collaborates
with Tech Leads and escalation resources when appropriate. Report software bugs
and customer suggestions.
Use trace analysis, source code, and other sophisticated debugging tools to
analyze problems and develop solutions to meet customer needs; may involve
writing code.
Lead triage meetings to share knowledge with other engineers and develop
customer solutions efficiently. Consistently shares best practices with team
members. Act as technical resource for broad and complex issues, and may
typically be assigned to moderately strategic accounts. Ability to develop and
deliver "in depth" technical training to other engineers.
Write complex technical articles and sample programs for knowledge base.
Maintain strong working knowledge of pre-release products and take ownership for
product improvement in key product areas.
KNOWLEDGE AND SKILLS
Good Communication Skills - Spoken and written English (including technical
writing)
Excellent demonstrated customer service skills
Effective learning skills
Works well in a team environment
Strong problem-solving skills
Background in Technical Training
Experience
Five or more years experience in systems development, network operations,
software support or I.T. consulting.
Three or more years industry experience with Microsoft products
Strong knowledge of Microsoft® Windows 2000 Server and Windows 2000 Professional
Four or more years industry experience with Microsoft Server products
(preferred)
Strong knowledge of UNIX or other operating systems (preferred).
Education
B.S. degree in C.S. or E.E. or equivalent
MCSE - Windows 2000
Graduate degree in C.S. or E.E. or equivalent (preferred)
MCSE + I/ MCSD / MCDBA (preferred)
Additional Technology Certifications preferred - Cisco, Novell, Unix, Security,
etc. (preferred) |